Living in Milwaukee has its perks. One being the beer, they don’t call us brew city for nothing. Recently I attended the PR + Social Media Summit at Marquette University. Naturally one of the sessions revolved around how social media is being used in the craft beer industry.
Like all effective social media campaigns, everything comes back to strategy and authenticity. I think panelist Mike Thiel, marketer for Goose Island hit the nail on the head when he said “For every beer that we’ve sold, we don’t do it through big advertising budgets…Everything we’ve done is through one taste at a time. So the way that we view social media is that is an opportunity to reach every customer, one point at a time and help tell a story.”
With that in mind, below are three authentic social media lessons the beer industry could learn from:
Whether big or small, craft or domestic, local or import – beer companies need to determine what their story is and how they want to tell it. Putting a personality
to a brand is one of the easiest ways to build relationships with customers. Beer companies have an amazing opportunity to profile their brew masters and provide insight into why their employees have a passion for their job. If the story surrounds sustainability or other goodwill initiatives, tell consumers why your company cares about that specific cause by sharing a personal connection story. Whatever the story may be, showing personality develops trust with an audience,
online or off.
Infuse communication with packaging
Often times when we think of social, we assume Facebook, Twitter and email are the only ways we can communicate with our customers. We need to break that mold and think about how we can integrate our offline and online communication. For example, Milwaukee Brewing Co. is integrating QR codes on all of their packaging. Although the fad for QR codes may be dying, I still feel they can add value if used appropriately. I honestly can’t speak to where @MKEbrewco is directing user engagement, but for a company that has branded each product with a unique personality, this is a phenomenal opportunity to continue the story and track analytical data for each product.
A picture is worth a 1000 words
Let’s face it, we are a visual people. When we find something we like, we want to see more of it. Today we are seeing more and more companies including visual components to their social media posts. Our consumers expect us to be at the same level as they are, and with the emergence of tools such as Instagram, they have become amateur photographers. According to panelist Dan Murphy, Milwaukee Magazine Brew City writer, “A few bars around [Milwaukee] have done a nice job with Instagram….They’ll take a picture of a new barrel that comes in and post it. I mean, to the beer geeks, it’s beer porn.” Breweries have the opportunity of providing a “sneak peek” at a new products or packaging before hitting the market as well. Recently Blue Moon Brewing Company gave their Facebook fans the opportunity to help brew the newest seasonal beer: Caramel Apple Spiced Ale.
By the way, if you haven’t heard of Untappd yet – I suggest you check it out if you want to try new beers and bars near you.