Then Dove comes along and reminds us that real women, those a little rounder and
softer than the under-fed icons of the industry, are what is really beautiful.

The usual media circus breaks out calling our attention to the right-sizing of our beauty
standards. Models around the world can take a break from saltines and celery for a
deep dish pizza or two, perhaps washed down with beer. A consensus formed around
the notion that it’s about time we celebrate what we’ve really become: pudgy.
Reubenesque beauty is back.

Then the disclosure that perhaps these more robust models were re-touched. Outrage
is unleashed in the direction of the very marketers we were celebrating. How dare they
be so hypocritical as to suggest something is real and then enhance it with retouching.
Particularly after pitching the shots as un-retouched. The controversy quickly died down
when Dove denied any re-touching. End of story. It’s seems as our waistbands expand
our collective attention span recedes.

Welcome to the new world of marketing. It’s always been our objective to get noticed.
Now with the web 2.0 world of immediate feedback, controversy is inevitable. Believe it
or not, there were blogs that chastised Dove for suggesting its OK for women to be out
of shape. Written by men, I might add. Bill Zwecker of CBS’s morning show in Chicago
for one. Richard Roeper, the movie critic for two, who said he found the Dove
advertising, “unsettling.” Big thighs didn’t sit well with Richard.

With time for a little reflection, it might be pointed out that this campaign once-again
proved its effectiveness to get noticed. I admire the courage of corporate marketers to
push a polarizing concept into the market place. Not strictly for the sake of controversy,
but to illustrate through the debate the attributes of a brand. If a model’s skin doesn’t
need firming, why cast her for the role in a firming lotion ad?

As marketers, we’re being presented with tremendous opportunities. If we’re willing to
put our brands into the public forum, we’ll get feedback. It takes confidence and
preparation – it’s not a monologue any more. But, if the the product’s right and we’ve
got our game on, we can get mass attention with or without the media’s ability to deliver
a mass audience.

As far as the re-touching controversy goes, let’s get real. What the photographer does
with lighting and make-up isn’t intended to replicate the frozen food isle at the grocery
store. So what if a re-toucher removes a stray hair, or smoothes a curve.