Rudeness at work is rampant, and it’s on the rise. As a result, the global economy could benefit from turning Have A Nice Day from a bumper sticker aphorism to a mission statement.
According to a recent Harvard Business Review article titled The Price of Incivility, “over the past 14 years we’ve polled thousands of workers about how they’re treated on the job, and 98% have reported experiencing uncivil behavior. In 2011, half said they were treated rudely at least once a week – up from a quarter in 1998.”
The result? Creativity suffers. Performance deteriorates. And resources are wasted – managers at Fortune 1,000 firms spend the equivalent of seven weeks a year dealing with the aftermath of incivility.
Being nice doesn’t mean being a pushover. It does mean – at least from time to time – being selfless. Think about good collaboration practices. Share the credit. Show respect. Earn attention. Don’t forget to surprise. And / or delight. Spread the love.
If we work together, we can continue to create places in which people want to work together. From there, productivity and creativity flow.
It’s a nice thought.
Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.