Casey Flanagan

The New Normal: Admitting The Truth, But Not The Reality.

The more things change, the more there is to consider. The more there is to consider, the harder it is to make a decision. The harder it is to make a decision, the harder it is to make a change. Rinse. Wash. Repeat.

My job gives me the opportunity to speak to a number of people in a number of industries. And I’ve noticed a trend lately. The New Normal of the business world is a predictable yin and yang.

Yin: “Everything is changing. We are barraged with new information and possibilities everyday.” Yang: “I’ve been doing this long enough that I have a handle on everything.” Yin: Everything is changing. Yang: It’s hard to make a decision, so it’s hard for us to make a change, so we’re going to hold the line.

It seems everyone is readily admitting the truth – everything is changing. But unless you – unless your brand, your business, your industry – are changing with it, the reality is being ignored.

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Crystal Kostrivas

PR + Social Media Summit | Key Takeaways

Last week, a group of Laughlin staff attended the daylong PR + Social Media Summit, which focused on the convergence of strategic communications and social media.

While I found the entire day to be insightful, a few of my favorite presentations included Chris Barger’s ‘From Planning to Execution, the Story Behind GM’s Social Media Success,’ Jess Berlin’s ‘From Cirque du Soleil to American Eagle Outfitters: A Social Media Comparison’ and Augie Ray’s Glimpse Into The Future of Social Media, which LC’s @SarahVanElzen wrote about here.

A few key takeaways:

  • Don’t feel like you have to come up with a really big idea. You often find that the simplest ideas take off + drive engagement. (via @AlKrueger)
  • Redefine “influence” – treat everyone as if they have thousands of followers on Twitter / friends on Facebook. You can have the most impact in the small communities. (via @CBarger)
  • Shift from “Big” to Local >> Less expensive, less national push, but more directly effective. (via @CBarger)
  • Listen more than you talk, answer more than you promote and above all provide value. (via @CBarger)
  • Make ALL your content searchable – but more importantly, shareable. (via @CBarger)
  • Unexpected happenings can become the best part of your social media campaign – leverage them. Example: American Eagle’s “Denim Song”  (via @JessBerlin)
  • GET TO KNOW THE PEOPLE THAT LOVE YOUR BRAND! *all caps is necessary (via @JessBerlin)
  • What can your brand offer that users didn’t already know? Offer your social communities exclusive content. (via @JessBerlin)
  • The sharing economy is about to explode. Old: they sell, you buy + own / New: they own, you rent / Future: you own + rent (via @AugieRay)
  • Be real. Advertising cannot save brands that are inauthentic. (via @AugieRay)

Want more? All of the speaker’s presentations are available on SlideShare. Check them out here.

Did you attend PRSMS last Tuesday? I’d love to hear your thoughts + key takeaways @ckostrivas

 

 

 

 

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Sarah Van Elzen

PRSMS Trending Topics and the Future of Social Media

If you were on Twitter this Tuesday, you likely saw at least one tweet with the hashtag #PRSMS. In fact, the hashtag, referring to the PR + Social Media Summit earned a local trending topic position for the day. According to Twitter, a trending topic identifies conversations that are immediately popular among multiple users.

Several @LaughlinOutLoud employees attended PRSMS, which brought together speakers, students and executives to discuss strategic communication and social media. Speakers included @GeorgeGSmithJr, @ThatPam, @CBarger, @The_SpinMD, @JessBerlin, @AlKrueger, @SaraMeaney and my favorite, @AugieRay.

While all the sessions were informative and thought provoking, Augie Ray’s discussion stood out. Not only did he throw out awesome stats, like people spend 1.3 million years on Facebook every month, but he also forecast the future of social media – a daring and intuitive characteristic I always admire. He refers to this prediction as “the sharing economy,” where your shopping, banking, medical and credit scores are transparent to the public. Ok, maybe not so far as banking information but the point is: as technology advances and consumption becomes more convenient, people will adapt. Just look to history (i.e., the first computer, cave drawings).

The examples he discussed referenced the Fast Company article about collaborative consumption, which suggests that access to goods and skills is more important than ownership. I’d say this is true since we already see several successful services with this characteristic: Craigslist, RelayRides, AirBnb. Now, here’s where the prediction comes in: the future of social media will be a convergence of social and mobile that caters to the ease of consumption.

Here’s how it works: picture yourself on a Sunday, meeting up with a friend for dinner. How do you decide where you go? Well, currently you can take out your phone, open up Yelp, AroundMe, UrbanSpoon, etc and find a place nearby. Augie suggests that this will continue to evolve. So now, picture this, it’s Sunday at 6PM, you take out your mobile device and it already knows that you haven’t eaten dinner. It will know who you are with, what kind of food they like and what restaurants in the vicinity can cater to both of your tastes.

Bam, collaborative consumption at your fingertips! Talk about convenience?! I’m ready for it world. Sign me up.

Feel free to check out more thoughts about the #PRSMS speakers here: @SarahVanElzen.

 

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Casey Flanagan

Branded Apps, Email Open Rates and The Modern Day Gold Rush

This week brought the news that the vast majority of branded apps are failing to make an impact. In an unrelated – but I think related – story, email delivery is up, but open rates are down.

It’s easy to think that success is right around the corner. We just have to do what that one other brand did. They did it. How hard can it be?

A social feed of success stories can make it seem really easy. But it can be really hard.

The marketing landscape is beginning to look like 19th century California. We’re heading west, there’s gold in them hills! And you know what? There is gold in them hills.

But there isn’t enough gold for everybody. You can either get there first or get there smart. But if you just decide to go, prepare to leave hungry and broken.

The news from earlier this year that mobile ads are more effective than web ads is not surprising. Mobile ads are newer. The news from late last month that in-app ads are more memorable than mobile ads is not surprising. In-app ads are newer.

The most effective campaign of last year – as judged by The Effies – was Old Spice’s The Man Your Man Could Smell Like. It was, from my perspective, a combination of killer TV (smart) and level of social engagement that had never before been attempted (new). The best of both worlds.

Don’t head west to head west. Go first. Go smart. Or go home.

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Laura St. Marie

The Social Bucket List

Applications and social startups are born at a faster rate than babies in the boomer generation by hopeful entrepreneurs anxious to be the next Mark Zuckerberg and Biz Stone. The majority of these startups never get off the ground, but a tiny fraction of them have the formidable combination of – a smart idea, unmet need, monetary support and most importantly, the agility and wherewithal to adapt and evolve – that ultimately launches them into the arms of Early Adopters.

One startup that’s caught my attention is the freshly released social start up, WhereBerry. The brainchild of Nick Baum and Bill Ferrell, former Google techies, seems like it could have a fighting chance.

Most social networks capitalize on what we’ve done in the past or what we’re doing now. The logical next step is for people to share what they want to do in the future. WhereBerry, which opened to the public last week, allows people to post activities they want to do… someday – from restaurants they want to eat at, to movies they want to see, to places they want to visit – people can organize and store their desires in one convenient place, turning the familiar “bucket list” virtual, and most importantly, social.

As a society of “dreamers” it is in our nature to make plans and set goals. As a rising society of “sharers” it is in our nature to broadcast these plans to friends. WhereBerry seems to have what it takes to capitalize on these popular behaviors. But it is at a fragile and vulnerable state in its growth, where important decisions can either make or break its success. I believe that if they can successfully accomplish the following, they could in fact be the next big thing:

  1. Community & Groups: With the rising popularity of social networks, we not only want to share, we want to be part of a community or group. What users of WhereBerry are going to want next is the ability to join together with others around entertaining, thrilling, educational and delicious activities. Providing users the ability to share plans with smaller, private groups will not only be a feature users are interested in using, but will allow the application to spread virally as friends plan together.
  2. Sharing on Steroids: The sharing is currently very straightforward: add to your list, post to your wall, see your friends’ to-dos in your feed, etc. WhereBerry should evolve the “share factor” by using a more complex formula – connecting people who have similar interests, presenting users with to-dos that seem to match with their trends (and location), suggesting plans their friends have, and more. The key is, users want the service to do the work for them and provide them with value they wouldn’t have on their own.
  3. Competition and Achievements: Based on your bucket list and the items you accomplish, users should be able to achieve recognition or status for their completed tasks (e.g. Advanced Foodie, Dare Devil, Movie Buff, etc.). This brings a level of competition to the utility and drives participation, stretching users to try more and more – and therefore use the social network more.
  4. Businesses & Brands: Selling this idea to brands by presenting the benefits to their business and getting them involved will provide substance to network by providing users with recommendations, deals and rewards, and will be the push to eventually turning this start-up into a money maker.
  5. Continuous Evolution: WhereBerry needs to pay close attention to analytics, use, feedback, and the industry as a whole to learn what users want. They need to quickly evolve, adapt, grow, simplify, and integrate in order to meet users’ rising expectations.

The tech world today is a rough one to survive in, and the get-rich-quick theory very rarely applies. In 3-5 years we may see WhereBerry checking “10 Million Users” off their bucket list. Or we may be asking, “What’s WhereBerry? A new BlackBerry device?”

 

Applications and social startups are born at a faster rate than babies in the boomer generation by hopeful entrepreneurs anxious to be the next Mark Zuckerberg and Biz Stone. The majority of these startups never get off the ground, but a tiny fraction of them have the formidable combination of – a smart idea, unmet need, monetary support and most importantly, the agility and wherewithal to adapt and evolve – that ultimately launches them into the arms of “Early Adopters”.

One start up that’s caught my attention is the freshly released social startup, WhereBerry. The brainchild of Nick Baum and Bill Ferrell, former Google techies, seems like it could have a fighting chance.

Most social networks capitalize on what we’ve done in the past or what we’re doing now. The logical next step is for people to share what they want to do in the future. WhereBerry, which opened to the public last week, allows people to post activities they want to do… someday – from restaurants they want to eat at, to movies they want to see, to places they want to visit – people can organize and store their desires in one convenient place, turning the familiar “bucket list” virtual, and most importantly, social.

As a society of “dreamers” it is in our nature to make plans and set goals. As a rising society of “sharers” it is in our nature to broadcast these plans to friends. WhereBerry seems to have what it takes to capitalize on these popular behaviors. But it is at a fragile and vulnerable state in its growth, where important decisions can either make or break its success. I believe that if they can successfully accomplish the following, they could in fact be the next big thing:

1. Community & Groups: With the rising popularity of social networks, we not only want to share, we want to be part of a community or group. What users of WhereBerry are going to want next is the ability to join together with others around entertaining, thrilling, educational and delicious activities. Providing users the ability to share plans with smaller, private groups will not only be a feature users are interested in using, but will allow the application to spread virally as friends plan together.

2. Sharing on Steroids: The sharing is currently very straightforward: add to your list, post to your wall, see your friends’ to-dos in your feed, etc. WhereBerry should evolve the “share factor” by using a more complex formula – connecting people who have similar interests, presenting users with to-dos that seem to match with their trends (and location), suggesting plans their friends have, and more.

3. Competition and Achievements: Based on your “bucket list” and the items you accomplish, users should be able to achieve recognition or status for their completed tasks (e.g. Advanced Foodie, Dare Devil, Movie Buff, etc.). This brings a level of competition to the utility and drives participation, stretching users to try more and more.

4. Businesses & Brands: Selling this idea to brands by presenting the benefits to their business and getting them involved will provide substance to users by providing them with recommendations, deals and rewards, and will be the key to eventually turning this start-up into a money maker.

5. Continuous Evolution: WhereBerry needs to pay close attention to analytics, use, feedback, and the industry as a whole to learn what users want. They need to quickly evolve, adapt, grow, simplify, and integrate in order to meet users’ rising expectations.

The tech world today is a rough one to survive in, and the get-rich-quick theory very rarely applies. In 3-5 years we may see WhereBerry checking “10 Million Users” off their bucket list. Or we may be asking, “What’s WhereBerry? A new BlackBerry device?”

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Crystal Kostrivas

A World Without Facebook [INFOGRAPHIC]

Not that we ever want to imagine it, but take a look at a world without Facebook in this infographic from SingleGrain.

Favorite Stats:

  • The average user creates 90 pieces of content PER MONTH
  • The average user spends 23 minutes ON EACH VISIT to Facebook

One question we ask in assessing a brand (and its relative strength): Would anyone miss it if it closed its doors today?

In the case of Facebook, the answer might be most people. That’s quite a feat in how short a time it’s been around.

Tweet me @ckostrivas

A World Without Facebook
[Via: Single Grain Search & Social Blog]

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Casey Flanagan

Right Now Is Right Now. But The Future Is Forever.

Too often marketers write off technology because it doesn’t make sense for right now. And it’s understandable. It’s easy to not care about an upcoming album from a band that is delivered in the form of a location-aware iPhone app. But that’s just that kind of thing that could spark the innovation your brand needs to become the next big thing.

Bluebrain is a Washington D.C. band whose new album is an iPhone app that “changes its rhythms and beats as the user walks around the National Mall in Washington D.C.

Most people I’ve told about this think it is somewhere between “cool” and “cute.” But it’s the kind of thing that could spark an idea that could turn a Tourism council into a lifestyle brand. Or could reinvent newspapers into relevant resources on a hyper-local level. In short, it could be a game changer. But only if you go past what it is to what it could be. Right now? No value. Moving forward? Totally different story.

Focusing on the short-term is a necessary part of any account or brand manager’s job. But the day-to-day is designed to fill up your every day. So keep an eye on the horizon. Seth Godin has a great line:

There really isn’t much a of ‘short run’. It quickly becomes yesterday. The long run, on the other hand, sticks around for quite a while.

I’ve written before that marketers should be constantly asking what technology we’re not yet using. Let’s add another question to that list. What technology exists today that is going to be more “right” for tomorrow. Don’t ask “What is it?” Ask “What could it be?”

If you don’t, someone else will.

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Casey Flanagan

What I Learned at #wigcot

I was lucky enough to attend the Wisconsin Governor’s Conference on Tourism (#wigcot) this week in the Wisconsin Dells. It was an action-packed two days of sharing everything from pithy soundbytes (“What happens in Vegas stays… on Facebook”) to category-rocking ideas (tripalertz.com). But what I loved the most was the shared information and insights. And – as usual – I found the most important lessons, while particularly applicable to the industry organizing the conference, are essential reminders for any marketer.

Marketers must jettison the generic. According to @roger_brooks, we are exposed to 5,000 marketing messages a day. And everybody uses the same language to describe similar things. As a result, 97% of community-based marketing is ineffective because it is too general. What a scary proposition. I’m thinking of having “Part of the 3%” t-shirts printed up for our team here.

Consumers have a new resourcefulness. Peter Yesawich shared a number of his recent research findings – including 86% of respondents agreeing that “these difficult times have helped me to focus on the things that matter most in my life” and 79% of respondents agreeing that “I have become a much smarter shopper.” We often say that “savvy is badge.” He went one step further: “value is in vogue.”

Both of these point to the continuing – and bigger – evolution. Consumers are becoming self-directed. In travel. In healthcare. In financial services. Really, in whatever category you can name. The study that laid the groundwork for McKinsey’s Consumer Decision Journey found that two-thirds of touchpoints with a brand during the active evaluation stage are consumer – not company – directed. That’s a sea change that we’re still riding. The brands that win will be the ones that will figure out how to transform accordingly. In a non-generic way, of course.

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Casey Flanagan

Smart Stats For Smartphones.

“I’ll have my phone on me” carries a very different meaning these days.

We have a saying around the office: In the battle between the TV and the computer, the winner is the phone. And the implications for businesses are flying at us freight-train fast. Smartphone stats are all about “more…”

More users. Based on Nielsen numbers, an estimated 51% of the U.S. population will have a smartphone by the end of 2011.

Spending more time. eMarketer reports that consumers spend an average of 50 minutes a day on their mobile devices. And time spent with mobile is rising faster than all other media.

Enjoying more control. According to Microsoft Advertising and Compete, 46% of smartphone owners compare prices on their phone while in the store.

Recognizing more utility. 56% of respondents to a Deloitte Consulting survey who owned both a smartphone and a laptop agreed the smartphones were replacing “many of the roles” of these computers. This number is up from 41% just three months earlier.

Evaluating more touchpoints. A study from ClickZ reported that 33% of online shoppers also visit online retailer from mobile device.

From more devices. Android has been growing. BlackBerry has been faltering. And Apple has been holding steady (for the moment). According to a recent MediaPost piece, each had about 28% share as of December.

The numbers are in. Your brand can win by going mobile. So what more are you doing?

[More smart stats for smartphones can be found here.]

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Joyce O'Brien

Land a cool job – the smart way. Showcase your personal and professional success.

We often use Linkedin.com to source talent for Laughlin Constable. It is a great resource because of its focus on professional-minded people within a social setting. We are not alone. 83% of companies will recruit in social networks this year. 36% will spend less time recruiting on the job boards. And 80% said they may review social profiles this year.

Just recently Linkedin got smart and connected with Behance Network, the leading online platform for creative professionals (www.behance.net). Why do we like this? Together they make it possible for creative professionals to “link and sync” their portfolios in both sites — simultaneously with the touch of a button — and paint a broader picture of themselves by telling the whole story using their own words and showcasing their own work. It seems relatively user-friendly too. Simply set up your gallery in Behance, switch over to the Linkedin site, accesses “Portfolio Display” under the application directory and pull in your Behance portfolio — for free.

Often, personal websites do not attract the right audience, especially if you are in a creative industry such as advertising, digital, fashion, design, photography and architecture. Although this feature is rather new, it could help you reach those people more effectively. Plus the simplicity, cost and functionality of this tool might make it a great value (free!), especially when you consider Linkedin’s claims (Linkedin.com).

  • Linkedin reaches a larger mass of senior managers than The Wall Street Journal, Forbes and Business Week
  • And we have “The world’s largest audience of affluent, influential professionals.”

These things are mighty attractive to us. We hope you find them interesting too. Let’s hook up on Linkedin.com soon. Remember to Sync in your portfolio and keep it up to date. This new feature should prove to be extremely helpful when we are trying to find the best talent out there — you.

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