Joyce O'Brien

Employees’ Personal Data

I had the opportunity to participate in an interview with the Wall Street Journal recently that focused on how employers handle employees’ personal data – contacts, pictures, music, etc. – when separation from an organization occurs.

Whether it is a matter of convenience, longer hours, travel for work or the rise of laptops in organizations, more employees are storing personal data on work computers.

As you’ll see in the article, we try very hard to be accommodating with regards to giving back personal data to employees as long as it is not sensitive information. There are checks and balances to this process but more often than not we are able to accommodate the employee so they don’t lose all their valuable information.

This policy is one of many we have in place to be an accommodating organization to our employees and I believe they recognize and appreciate those policies.

Laughlin Constable has been the proud recipient of a number of workplace awards, including: the 2008 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility; MetroParent’s Family Friendly Workplace Award in 2006, 2007 and 2008; and numerous Best Places To Work and Beyond The Paycheck Awards 2000-2008.

We are proud of those recognitions and are constantly evaluating how we can make our organization better from a HR perspective.

I’m wondering though, are we in the minority? How do you handle your employees’ personal data?

You can read the article here:
http://online.wsj.com/article/SB124105119428271155.html

SHARE:

Steve Laughlin

Lean Into It

I’m reminded we’re in a recession every time I check my e-mail. Where were all these people who want to turbo-charge our new business efforts a year ago? Employed probably.

Ironically, while there’s a universal shortage of business, there’s no shortage of new business opportunities. According to a contact at AdForum, web searches for agencies are up nearly double what they were a year ago.

While a new agency may or may not be the answer to jumpstart a brand, new thinking is definitely needed. No matter what your business, the competition is starting to look like hyenas around a fresh kill on the Serengeti. Discounts are so deep whatever normal was won’t ever be normal again. A Wisconsin car dealer is throwing in a free used car for every new car purchased. Unreal. The real surprise is, it’s working. He’s trying to hire 50 people to meet the demand.

If there’s a lesson in this, it’s don’t be shy. Now more than ever brands need to get their edge on. It may be harder to afford advertising, especially in the face of incredible consumer resistance and uncertainty, but there’s little doubt those pushing hardest will get fed first.

SHARE:

Joyce O'Brien

Performance Evaluations – employees don’t hate them this year!

This year, more than ever, employees are asking their HR teams, “What can I do to improve my work performance?” I wouldn’t be surprised if you’re hearing this question around your office too. It appears to have replaced the “I hate performance evaluations” comments from years gone by. And it remains an important question, especially during these changing times.

Inside many companies, more and more employees are pro-actively seeking timely and meaningful feedback. They are looking for ways to improve their skill sets and level of knowledge. They are discussing their jobs, their careers and their futures with their co-workers, supervisors and HR teams.

Performance management is a topic that’s important to most of us. Kudos to all employees that come forth on their own and open the discussion! Now, more than ever, the quality of our people may determine our future. And we’re thankful the question is on the table.

SHARE:

Steve Laughlin

The Idea Killing Department

Famous creative people have fewer ideas than the generic creative people. The Coen brothers walk in with a story idea and the first words out of your mouth aren’t, “what else have you got?”  So you ask yourself, what would their track record be like if they had to pitch concepts by the dozens and then go through a vetting process with focus groups?  Fargo becomes Mayberry.

You can’t run an organization without process.  But, procedure is the enemy of originality.

Most companies have a department dedicated to idea killing. Ironically, it’s called marketing. Now these bright, enthusiastic people don’t want to kill ideas, because they were put on this earth to bring ideas to life that will engage consumers and increase profits. Yet they are miscast in the role of professional filters eliminating anything that might embarrass the CEO or activate the legal department and public affairs. No wonder CMOs have such a short tenure. Their marching orders are to help win the war, but don’t get anyone shot at.

So if the corporate objective is to avoid risk first and get attention second, ideas get killed.

A healthier mind-set would be to treat every creative person as the next incarnation of Lee Clow, Alex Bogusky, or Jeff Goodby.  Looking for the brilliance in an idea is a much healthier orientation than the mental metal detector scanning for the flaw. There should be a universal no idea left behind rule. After all, a little combustibility might be just what a brand needs most.

So am I actually suggesting companies should lead with their chins and embrace controversy?

No. What is needed, though, is a little more aggression and a little less caution. Self-confident companies take bolder positions and defy conventions.

Years ago when Mastadons walked the earth and young people drank wine coolers, Hal Riney had the audacity to use geezers playing the roles of Bartels and Jaymes to sell cocktails to twenty somethings. These guys were seriously old, wore plaid shirts and suspenders and completely defied conventional wisdom. All they did was sell so much product that no one can remember any other wine cooler brand.

Today in Australia, Kotex brand is running a campaign with a beaver. Yeah, you read it right, a beaver.  It’s controversial to be sure. But no one’s getting hurt and a lot of women are buying Kotex.

I can’t know for sure that this idea didn’t come out of a stack of thirty storyboards. But wherever it started, there’s a famous creative person and famous client attached to it now. Somehow their process didn’t kill their profits.

SHARE: