Laura St. Marie

The Social Bucket List

Applications and social startups are born at a faster rate than babies in the boomer generation by hopeful entrepreneurs anxious to be the next Mark Zuckerberg and Biz Stone. The majority of these startups never get off the ground, but a tiny fraction of them have the formidable combination of – a smart idea, unmet need, monetary support and most importantly, the agility and wherewithal to adapt and evolve – that ultimately launches them into the arms of Early Adopters.

One startup that’s caught my attention is the freshly released social start up, WhereBerry. The brainchild of Nick Baum and Bill Ferrell, former Google techies, seems like it could have a fighting chance.

Most social networks capitalize on what we’ve done in the past or what we’re doing now. The logical next step is for people to share what they want to do in the future. WhereBerry, which opened to the public last week, allows people to post activities they want to do… someday – from restaurants they want to eat at, to movies they want to see, to places they want to visit – people can organize and store their desires in one convenient place, turning the familiar “bucket list” virtual, and most importantly, social.

As a society of “dreamers” it is in our nature to make plans and set goals. As a rising society of “sharers” it is in our nature to broadcast these plans to friends. WhereBerry seems to have what it takes to capitalize on these popular behaviors. But it is at a fragile and vulnerable state in its growth, where important decisions can either make or break its success. I believe that if they can successfully accomplish the following, they could in fact be the next big thing:

  1. Community & Groups: With the rising popularity of social networks, we not only want to share, we want to be part of a community or group. What users of WhereBerry are going to want next is the ability to join together with others around entertaining, thrilling, educational and delicious activities. Providing users the ability to share plans with smaller, private groups will not only be a feature users are interested in using, but will allow the application to spread virally as friends plan together.
  2. Sharing on Steroids: The sharing is currently very straightforward: add to your list, post to your wall, see your friends’ to-dos in your feed, etc. WhereBerry should evolve the “share factor” by using a more complex formula – connecting people who have similar interests, presenting users with to-dos that seem to match with their trends (and location), suggesting plans their friends have, and more. The key is, users want the service to do the work for them and provide them with value they wouldn’t have on their own.
  3. Competition and Achievements: Based on your bucket list and the items you accomplish, users should be able to achieve recognition or status for their completed tasks (e.g. Advanced Foodie, Dare Devil, Movie Buff, etc.). This brings a level of competition to the utility and drives participation, stretching users to try more and more – and therefore use the social network more.
  4. Businesses & Brands: Selling this idea to brands by presenting the benefits to their business and getting them involved will provide substance to network by providing users with recommendations, deals and rewards, and will be the push to eventually turning this start-up into a money maker.
  5. Continuous Evolution: WhereBerry needs to pay close attention to analytics, use, feedback, and the industry as a whole to learn what users want. They need to quickly evolve, adapt, grow, simplify, and integrate in order to meet users’ rising expectations.

The tech world today is a rough one to survive in, and the get-rich-quick theory very rarely applies. In 3-5 years we may see WhereBerry checking “10 Million Users” off their bucket list. Or we may be asking, “What’s WhereBerry? A new BlackBerry device?”

 

Applications and social startups are born at a faster rate than babies in the boomer generation by hopeful entrepreneurs anxious to be the next Mark Zuckerberg and Biz Stone. The majority of these startups never get off the ground, but a tiny fraction of them have the formidable combination of – a smart idea, unmet need, monetary support and most importantly, the agility and wherewithal to adapt and evolve – that ultimately launches them into the arms of “Early Adopters”.

One start up that’s caught my attention is the freshly released social startup, WhereBerry. The brainchild of Nick Baum and Bill Ferrell, former Google techies, seems like it could have a fighting chance.

Most social networks capitalize on what we’ve done in the past or what we’re doing now. The logical next step is for people to share what they want to do in the future. WhereBerry, which opened to the public last week, allows people to post activities they want to do… someday – from restaurants they want to eat at, to movies they want to see, to places they want to visit – people can organize and store their desires in one convenient place, turning the familiar “bucket list” virtual, and most importantly, social.

As a society of “dreamers” it is in our nature to make plans and set goals. As a rising society of “sharers” it is in our nature to broadcast these plans to friends. WhereBerry seems to have what it takes to capitalize on these popular behaviors. But it is at a fragile and vulnerable state in its growth, where important decisions can either make or break its success. I believe that if they can successfully accomplish the following, they could in fact be the next big thing:

1. Community & Groups: With the rising popularity of social networks, we not only want to share, we want to be part of a community or group. What users of WhereBerry are going to want next is the ability to join together with others around entertaining, thrilling, educational and delicious activities. Providing users the ability to share plans with smaller, private groups will not only be a feature users are interested in using, but will allow the application to spread virally as friends plan together.

2. Sharing on Steroids: The sharing is currently very straightforward: add to your list, post to your wall, see your friends’ to-dos in your feed, etc. WhereBerry should evolve the “share factor” by using a more complex formula – connecting people who have similar interests, presenting users with to-dos that seem to match with their trends (and location), suggesting plans their friends have, and more.

3. Competition and Achievements: Based on your “bucket list” and the items you accomplish, users should be able to achieve recognition or status for their completed tasks (e.g. Advanced Foodie, Dare Devil, Movie Buff, etc.). This brings a level of competition to the utility and drives participation, stretching users to try more and more.

4. Businesses & Brands: Selling this idea to brands by presenting the benefits to their business and getting them involved will provide substance to users by providing them with recommendations, deals and rewards, and will be the key to eventually turning this start-up into a money maker.

5. Continuous Evolution: WhereBerry needs to pay close attention to analytics, use, feedback, and the industry as a whole to learn what users want. They need to quickly evolve, adapt, grow, simplify, and integrate in order to meet users’ rising expectations.

The tech world today is a rough one to survive in, and the get-rich-quick theory very rarely applies. In 3-5 years we may see WhereBerry checking “10 Million Users” off their bucket list. Or we may be asking, “What’s WhereBerry? A new BlackBerry device?”

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Casey Flanagan

Right Now Is Right Now. But The Future Is Forever.

Too often marketers write off technology because it doesn’t make sense for right now. And it’s understandable. It’s easy to not care about an upcoming album from a band that is delivered in the form of a location-aware iPhone app. But that’s just that kind of thing that could spark the innovation your brand needs to become the next big thing.

Bluebrain is a Washington D.C. band whose new album is an iPhone app that “changes its rhythms and beats as the user walks around the National Mall in Washington D.C.

Most people I’ve told about this think it is somewhere between “cool” and “cute.” But it’s the kind of thing that could spark an idea that could turn a Tourism council into a lifestyle brand. Or could reinvent newspapers into relevant resources on a hyper-local level. In short, it could be a game changer. But only if you go past what it is to what it could be. Right now? No value. Moving forward? Totally different story.

Focusing on the short-term is a necessary part of any account or brand manager’s job. But the day-to-day is designed to fill up your every day. So keep an eye on the horizon. Seth Godin has a great line:

There really isn’t much a of ‘short run’. It quickly becomes yesterday. The long run, on the other hand, sticks around for quite a while.

I’ve written before that marketers should be constantly asking what technology we’re not yet using. Let’s add another question to that list. What technology exists today that is going to be more “right” for tomorrow. Don’t ask “What is it?” Ask “What could it be?”

If you don’t, someone else will.

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Lindsay Abramson

Interactive Window Displays: Great Expectations

“Building brands in the digital age comes down to a single word – and that word is experience.” – Rick Mathieson, The On-Demand Brand.

Today people don’t simply look for a product or service. They look for the answer to a question, a feeling, an experience. Consumers want to be engaged.

One of the many ways advertisers are trying to provide a unique and responsive experience for the consumer is through the use of interactive window displays. Never seen one of these in person? Check out this display from Sprint.

Pretty cool, right?

Looking into these displays made me wonder: How many people are stopping to engage with this window display because it’s something new and exciting, and how many are stopping for the actual content and capabilities it provides?

Simply put, if these interactive window displays were the new wave of advertising and began to pop up everywhere would consumers still care to stop? My guess is probably not as much. When you get into something like interactive window displays you are placing a higher level of expectation on the consumer. They need to take time out of their lives while walking down the street to stop and engage with your brand. Though it may work while the technology is new and exciting, my prediction is that if these displays become more standard it will become harder to get the consumer to care.

But harder doesn’t mean impossible.

As my coworker, Tom, mentions in his previous blog post…with such rapidly changing technologies we’re in an ever-evolving landscape as marketers. And just like with any medium that becomes more of the status quo (i.e. technologies like banner ads, Facebook fan pages etc.) advertisers will have to get creative, get strategic and vie to get the attention of the consumer. And there’s nothing wrong with that. It’s the idea that matters…not the medium. So if the content you’re providing is something that speaks to the consumer, I guarantee they’ll stop.

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Tom Curtes

Digital Marketing Success: There’s No Time Like the Present, Literally

Laughlin Constable’s book club met today. The book: The On Demand Brand by Rick Mathieson. The piece provides “10 rules for digital marketing success in an anytime, everywhere world.” It’s chock full of examples of marketers who are taking advantage of the onslaught of emerging communications touchpoints. Examples of apps, augmented reality, mobile coupons, mobile web, QR codes, geo-location and the like. With so many options for marketers and consumers alike, I found myself asking “I wonder which of these technologies will still be around in 10 years?”

I couldn’t help but look backwards for some perspective on this question. One unlikely resource I looked at for insight was Monopoly: The .com Edition. I dug this game out of the cupboard over the holidays and was amazed to see what has changed since the game was introduced in 2000. Some of the biggest names on the board are only memories now. Excite@Home, a high-speed cable internet service provider, was the .com version equivalent of “Park Place.” That company hasn’t existed since 2002. Other throwbacks included Lycos, Alta Vista and Ask Jeeves, all names that faded from our daily vernacular long ago.

A recent piece on NPR also discussed technological advancements and extinctions over the past 10 years. One notable takeaway came when a group of middle-aged respondents was asked “Can anybody tell me what a PDA is, please?” The answer? “You mean public display of affection?” In just a few short years, the Personal Digital Assistant (PDA) was not only replaced by things such as the iPhone, but seems to have almost been forgotten by time.

But you don’t have to look back a decade to witness these rapid comings and goings. Think Friendster. Think MySpace. Think… QR codes? Marketers have been watching QR codes for a few years now, trying to determine the perfect time to jump in and take advantage of them. Looking at the stats, it appears that the time may be now. Smart phone penetration is up to 25%. QR code usage increased by 700% in 2010. The tipping point must be near. And then, I saw this. Google Goggles is now doing essentially what QR codes can do, but without those ugly pixelated squares. Sometimes, given the exponential advancement of technology, emerging platforms don’t even have a chance to emerge.

So, as marketers, what’s the key to digital marketing success? How do we approach this ever-evolving landscape? Given constant change, should we focus on short-term or long-term ROI? How do we know which technologies are still going to be around in 10 years? Does it matter? I don’t think so. While it’s important to keep up with the changes and be aware of all the possibilities, when looking at short-term ROI, there’s really only one question that needs to be answered from a marketer’s standpoint: “is my consumer using it now?” We can rest assured that things are going to change in the future, and we’ll have to change with them to stay top-of-mind for our consumers. But if an outlet makes sense today, if our consumers are using it, so should we, as marketers. If the outlet evolves into something different tomorrow, then we need to change our course, something that we’re all getting used to already.

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Joyce O'Brien

Creative agencies have the biggest share of digital expertise

Innovations in digital technology and the explosion of social media have created new jobs and changed the way we work. Digital specialists span every touch point, from communications to design to digital operations. Laughlin Constable with offices in Chicago, New York and Milwaukee touts over 60 employees with digital experience. This makes up nearly one-half of our total workforce. Like the major holding companies, LC’s revenue from digital are approaching 30 percent of total revenue.

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Casey Flanagan

Mobile Advertising vs. Mobile Branding

We hear a lot about mobile advertising. eMarketer projects mobile advertising spending to top one billion dollars by 2012. Opportunities are expected to come faster and more furiously than ever before. Many will undoubtedly provide a healthy ROI and should be taken advantage of.

But, I think, mobile offers a bigger opportunity than advertising. Great brands provide value. And mobile is a phenomenal channel for doing so. So as budgets get ratcheted up, rather than thinking about mobile advertising, let’s start with what I’ll call mobile branding. Less emphasis on pushing a message, more on delivering a value.

I know that we all know “there’s an app for that.” But those apps are getting more powerful and more valuable. Just look at what is happening in the world of healthcare.

MIT has developed a snap-on lens that allows smartphones to provide mobile eye tests (via @MarkFairbanks). iStethoscope lets you record your heartbeat and email it to your doctor. And Google has bolstered its Google Health, allowing for more visualization of your health – from cholesterol to coffee consumption (via @PSFK). Just connect to integrated mobile apps to plug in more information automatically.

Brands of all shapes and sizes are faced with an unprecedented opportunity when thinking about how to have a presence in a mobile channel. The starting point shouldn’t be mobile advertising. It should be mobile branding.

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Casey Flanagan

What Technology Aren’t You Using?

You may have seen the story a few weeks ago of Armando Galarraga. A pitcher for the Detroit Tigers, his perfect game was lost on blown call by the first base umpire. The play (and its subsequent hundreds and hundreds of thousands of replays) caused a media firestorm. Should The Office Of The Commissioner reverse the call? How should the umpire be held accountable? And, if we have the technology to make sure calls – especially important calls – are accurate, why aren’t we using it?

That last one is a relevant question for marketers.

If we look critically at baseball, we may not need umpires any more. At least in the roll they’ve traditionally played. Cameras can determine whether the pitcher throws a ball or a strike much more consistently and accurately than any human being. Sensors can measure the relative impact of a foot hitting a base and a ball hitting a glove. Why not take advantage of these to make the game better?

But if we stop for a moment – and look at our own corners of the world – we are often guilty of overlooking the same types of progress.

Baseball keeps umpires on the field because it’s the way things have always been done. We don’t have that excuse in marketing. And just like baseball, some of the technology we would need to rethink how we do things already exists.

Unilever is using facial recognition software to help make low-fat ice cream more appealing. The United States Postal Service uses augmented reality to help you ship your package successfully. Google’s Goggles program let you search not only with words, but with pictures.

A question worth asking and, with the speed of new advancements, asking often: What technology aren’t we using?

What perfect game might you be erasing from the history books?

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Casey Flanagan

Consumer Insight Part of a Strong Win / Win Gameplan

Being customer-centric is not a luxury. The empowered consumer is well-documented. So understanding his or her needs and motivations is more important than ever before. But that’s only half the battle. Most businesses are for-profit. So meeting – or exceeding – the consumer’s expectations can’t only be done on their terms. It is essential to tie consumer insights to business strategies.

One of my favorite recent examples of a job well-done is Ace Hardware and their ship-to-store model.

Study after study shows that consumers want free shipping. That’s not so much an insight as an observation (really, who wouldn’t want free shipping?) But rather than (a) biting the bullet and taking a lower margin, (b) upcharging the purchase to cover costs or (c) saying “no, it’s too hard,” Ace makes an offer that seems to work for everybody. FREE shipping… when you choose to Ship-to-Store.

And it’s working. In a recent eMarketer webinar titled, “The Advantages of Multichannel Marketing,” it was reported that 73% of Ace Hardware’s web orders are shipped to stores and these orders account for 80% of its online revenue. So, the numbers indicate it seems to be working for the consumer. And a noteworthy 33% of those customers who pick up an order in-store make an additional purchase. So Ace wins, too.

Ship-to-store isn’t rocket science. It just isn’t the way most marketers think of ecommerce. But the process to identifying this as an option isn’t a complicated one. Start with a consumer insight. Develop solutions that tie to both consumer needs and motivations your business’ strategic objectives. Execute. Win, win.

Addendum: In addition to free shipping, “ship-to-store” also addresses another consumer motivator – protection of time. Customers no longer have to be concerned of whether the product will be in stock when they go shopping – it will be, they made sure of it. Every week 25,000-30,000 Borders customers reserve online and pay in-store. A customer need is clearly being met. And Borders reports a similar figure to Ace Hardware – saying 35% of customers who pick up an order in-store make an additional purchase. Another win / win.

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Casey Flanagan

The Revolution Is Televised. Just Not Always On TV.

A very important anniversary passed last year. And as far as I’m aware, it passed with minimal fanfare. We were all too engrossed in Mad Men. TiVo turned ten.

I bring this up for a few reasons. First, it seems like a anniversary worth recognizing. (TiVo ranks right up there with the iPod, iPhone and Twitter for changing my life for the better.) Second, despite the drum beating by the doomsayers, the thirty-second commercial is not dead. (It’s changed. For the better.) Third, it’s worth acknowledging we were all – or at least I was – too busy to notice.

Habits are changing dramatically. Strategies, too. That’s not news. So it should come as no surprise that it seems we may be at the beginning of another revolution. By the end of next year, eMarketer projects 86.6% of US Internet Users to be Online Video Users. That would account for an almost 40% increase in five years. But the under 25 set is already blazing a farther-reaching path.

According to new report from Retrevo, 29% of the Under 25 set reports watching TV online “all” or “most” of the time. Include “some” in the equation and the number shoots up to a whopping 83%. This next – trend-setting – generation continues to watch TV. Four out of five of them just might not be using a TV to do so.

The revolution is being televised – in new and exciting ways.

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Casey Flanagan

The Physics of Progress

For every action, there is an equal and opposite reaction.
– Newton’s Third Law of Motion

Forward motion, then, comes from seemingly opposing forces. In the business world, opposing forces can mean conflict. Multiple points-of-view, different approaches, opposing priorities. All coming together, hopefully, in the name of progress and a common goal.

A few weeks ago, I saw futurist David Zach speak at the Wisconsin Governor’s Conference on Tourism. One of his topics was the “battle” between design and measurement. I see these forces collide on a daily basis.

Depending on who you talk to, each is the future of marketing and is only increasing in importance. The reality is that both perspectives are right. Design and measurement are both the future. Design and measurement are only increasing in importance. Both are essential. And Zach provided an interesting framework within which to think about this friction when he pointed us to a memorable quote from 1949’s The Third Man, starring Orson Wells…

“In Italy for 30 years under the Borgias they had warfare, terror, murder, and bloodshed, but they produced Michelangelo, Leonardo da Vinci, and the Renaissance. In Switzerland they had brotherly love – they had 500 years of democracy and peace, and what did that produce? The cuckoo clock.”

Conflict doesn’t have to be bad. It can even be “worth it.” Seemingly opposing forces coming together can create great gains.

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