Crystal Kostrivas

PR + Social Media Summit | Key Takeaways

Last week, a group of Laughlin staff attended the daylong PR + Social Media Summit, which focused on the convergence of strategic communications and social media.

While I found the entire day to be insightful, a few of my favorite presentations included Chris Barger’s ‘From Planning to Execution, the Story Behind GM’s Social Media Success,’ Jess Berlin’s ‘From Cirque du Soleil to American Eagle Outfitters: A Social Media Comparison’ and Augie Ray’s Glimpse Into The Future of Social Media, which LC’s @SarahVanElzen wrote about here.

A few key takeaways:

  • Don’t feel like you have to come up with a really big idea. You often find that the simplest ideas take off + drive engagement. (via @AlKrueger)
  • Redefine “influence” – treat everyone as if they have thousands of followers on Twitter / friends on Facebook. You can have the most impact in the small communities. (via @CBarger)
  • Shift from “Big” to Local >> Less expensive, less national push, but more directly effective. (via @CBarger)
  • Listen more than you talk, answer more than you promote and above all provide value. (via @CBarger)
  • Make ALL your content searchable – but more importantly, shareable. (via @CBarger)
  • Unexpected happenings can become the best part of your social media campaign – leverage them. Example: American Eagle’s “Denim Song”  (via @JessBerlin)
  • GET TO KNOW THE PEOPLE THAT LOVE YOUR BRAND! *all caps is necessary (via @JessBerlin)
  • What can your brand offer that users didn’t already know? Offer your social communities exclusive content. (via @JessBerlin)
  • The sharing economy is about to explode. Old: they sell, you buy + own / New: they own, you rent / Future: you own + rent (via @AugieRay)
  • Be real. Advertising cannot save brands that are inauthentic. (via @AugieRay)

Want more? All of the speaker’s presentations are available on SlideShare. Check them out here.

Did you attend PRSMS last Tuesday? I’d love to hear your thoughts + key takeaways @ckostrivas

 

 

 

 

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Sarah Van Elzen

PRSMS Trending Topics and the Future of Social Media

If you were on Twitter this Tuesday, you likely saw at least one tweet with the hashtag #PRSMS. In fact, the hashtag, referring to the PR + Social Media Summit earned a local trending topic position for the day. According to Twitter, a trending topic identifies conversations that are immediately popular among multiple users.

Several @LaughlinOutLoud employees attended PRSMS, which brought together speakers, students and executives to discuss strategic communication and social media. Speakers included @GeorgeGSmithJr, @ThatPam, @CBarger, @The_SpinMD, @JessBerlin, @AlKrueger, @SaraMeaney and my favorite, @AugieRay.

While all the sessions were informative and thought provoking, Augie Ray’s discussion stood out. Not only did he throw out awesome stats, like people spend 1.3 million years on Facebook every month, but he also forecast the future of social media – a daring and intuitive characteristic I always admire. He refers to this prediction as “the sharing economy,” where your shopping, banking, medical and credit scores are transparent to the public. Ok, maybe not so far as banking information but the point is: as technology advances and consumption becomes more convenient, people will adapt. Just look to history (i.e., the first computer, cave drawings).

The examples he discussed referenced the Fast Company article about collaborative consumption, which suggests that access to goods and skills is more important than ownership. I’d say this is true since we already see several successful services with this characteristic: Craigslist, RelayRides, AirBnb. Now, here’s where the prediction comes in: the future of social media will be a convergence of social and mobile that caters to the ease of consumption.

Here’s how it works: picture yourself on a Sunday, meeting up with a friend for dinner. How do you decide where you go? Well, currently you can take out your phone, open up Yelp, AroundMe, UrbanSpoon, etc and find a place nearby. Augie suggests that this will continue to evolve. So now, picture this, it’s Sunday at 6PM, you take out your mobile device and it already knows that you haven’t eaten dinner. It will know who you are with, what kind of food they like and what restaurants in the vicinity can cater to both of your tastes.

Bam, collaborative consumption at your fingertips! Talk about convenience?! I’m ready for it world. Sign me up.

Feel free to check out more thoughts about the #PRSMS speakers here: @SarahVanElzen.

 

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Casey Flanagan

The Axis Of Aspiration In The Age Of Engagement

There’s an old saying in the world of marketing, “nothing kills a bad product faster than great advertising.” Bad products can’t be helped by great advertising, rather great advertising simply accelerates their badness. Expectations are set way too high.

This is even more true in The Age Of Engagement. A recent Google study puts the number of daily conversations mentioning a brand in the US at 2.4 billion. Social media only makes reaction travel faster.

Brand managers should take note. Will those conversationalists be talking about how they were delightfully surprised, terribly disappointed or something in between? A likely influencer of their tone is where they started. Expectations matter.

Framing your brand in an aspirational way is great because it increases “interest in.” Framing your brand in an aspirational way creates a risk that “satisfaction with” will decrease. With 2.4 billion conversations happening daily, balancing the two is critical.

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Laura St. Marie

The Social Bucket List

Applications and social startups are born at a faster rate than babies in the boomer generation by hopeful entrepreneurs anxious to be the next Mark Zuckerberg and Biz Stone. The majority of these startups never get off the ground, but a tiny fraction of them have the formidable combination of – a smart idea, unmet need, monetary support and most importantly, the agility and wherewithal to adapt and evolve – that ultimately launches them into the arms of Early Adopters.

One startup that’s caught my attention is the freshly released social start up, WhereBerry. The brainchild of Nick Baum and Bill Ferrell, former Google techies, seems like it could have a fighting chance.

Most social networks capitalize on what we’ve done in the past or what we’re doing now. The logical next step is for people to share what they want to do in the future. WhereBerry, which opened to the public last week, allows people to post activities they want to do… someday – from restaurants they want to eat at, to movies they want to see, to places they want to visit – people can organize and store their desires in one convenient place, turning the familiar “bucket list” virtual, and most importantly, social.

As a society of “dreamers” it is in our nature to make plans and set goals. As a rising society of “sharers” it is in our nature to broadcast these plans to friends. WhereBerry seems to have what it takes to capitalize on these popular behaviors. But it is at a fragile and vulnerable state in its growth, where important decisions can either make or break its success. I believe that if they can successfully accomplish the following, they could in fact be the next big thing:

  1. Community & Groups: With the rising popularity of social networks, we not only want to share, we want to be part of a community or group. What users of WhereBerry are going to want next is the ability to join together with others around entertaining, thrilling, educational and delicious activities. Providing users the ability to share plans with smaller, private groups will not only be a feature users are interested in using, but will allow the application to spread virally as friends plan together.
  2. Sharing on Steroids: The sharing is currently very straightforward: add to your list, post to your wall, see your friends’ to-dos in your feed, etc. WhereBerry should evolve the “share factor” by using a more complex formula – connecting people who have similar interests, presenting users with to-dos that seem to match with their trends (and location), suggesting plans their friends have, and more. The key is, users want the service to do the work for them and provide them with value they wouldn’t have on their own.
  3. Competition and Achievements: Based on your bucket list and the items you accomplish, users should be able to achieve recognition or status for their completed tasks (e.g. Advanced Foodie, Dare Devil, Movie Buff, etc.). This brings a level of competition to the utility and drives participation, stretching users to try more and more – and therefore use the social network more.
  4. Businesses & Brands: Selling this idea to brands by presenting the benefits to their business and getting them involved will provide substance to network by providing users with recommendations, deals and rewards, and will be the push to eventually turning this start-up into a money maker.
  5. Continuous Evolution: WhereBerry needs to pay close attention to analytics, use, feedback, and the industry as a whole to learn what users want. They need to quickly evolve, adapt, grow, simplify, and integrate in order to meet users’ rising expectations.

The tech world today is a rough one to survive in, and the get-rich-quick theory very rarely applies. In 3-5 years we may see WhereBerry checking “10 Million Users” off their bucket list. Or we may be asking, “What’s WhereBerry? A new BlackBerry device?”

 

Applications and social startups are born at a faster rate than babies in the boomer generation by hopeful entrepreneurs anxious to be the next Mark Zuckerberg and Biz Stone. The majority of these startups never get off the ground, but a tiny fraction of them have the formidable combination of – a smart idea, unmet need, monetary support and most importantly, the agility and wherewithal to adapt and evolve – that ultimately launches them into the arms of “Early Adopters”.

One start up that’s caught my attention is the freshly released social startup, WhereBerry. The brainchild of Nick Baum and Bill Ferrell, former Google techies, seems like it could have a fighting chance.

Most social networks capitalize on what we’ve done in the past or what we’re doing now. The logical next step is for people to share what they want to do in the future. WhereBerry, which opened to the public last week, allows people to post activities they want to do… someday – from restaurants they want to eat at, to movies they want to see, to places they want to visit – people can organize and store their desires in one convenient place, turning the familiar “bucket list” virtual, and most importantly, social.

As a society of “dreamers” it is in our nature to make plans and set goals. As a rising society of “sharers” it is in our nature to broadcast these plans to friends. WhereBerry seems to have what it takes to capitalize on these popular behaviors. But it is at a fragile and vulnerable state in its growth, where important decisions can either make or break its success. I believe that if they can successfully accomplish the following, they could in fact be the next big thing:

1. Community & Groups: With the rising popularity of social networks, we not only want to share, we want to be part of a community or group. What users of WhereBerry are going to want next is the ability to join together with others around entertaining, thrilling, educational and delicious activities. Providing users the ability to share plans with smaller, private groups will not only be a feature users are interested in using, but will allow the application to spread virally as friends plan together.

2. Sharing on Steroids: The sharing is currently very straightforward: add to your list, post to your wall, see your friends’ to-dos in your feed, etc. WhereBerry should evolve the “share factor” by using a more complex formula – connecting people who have similar interests, presenting users with to-dos that seem to match with their trends (and location), suggesting plans their friends have, and more.

3. Competition and Achievements: Based on your “bucket list” and the items you accomplish, users should be able to achieve recognition or status for their completed tasks (e.g. Advanced Foodie, Dare Devil, Movie Buff, etc.). This brings a level of competition to the utility and drives participation, stretching users to try more and more.

4. Businesses & Brands: Selling this idea to brands by presenting the benefits to their business and getting them involved will provide substance to users by providing them with recommendations, deals and rewards, and will be the key to eventually turning this start-up into a money maker.

5. Continuous Evolution: WhereBerry needs to pay close attention to analytics, use, feedback, and the industry as a whole to learn what users want. They need to quickly evolve, adapt, grow, simplify, and integrate in order to meet users’ rising expectations.

The tech world today is a rough one to survive in, and the get-rich-quick theory very rarely applies. In 3-5 years we may see WhereBerry checking “10 Million Users” off their bucket list. Or we may be asking, “What’s WhereBerry? A new BlackBerry device?”

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Matthew Waller

Laughlin Constable wins three PRSA Paragon Awards

It’s not the Oscars, the Grammys or even the Emmys, but to us, it may as well be: The PRSA 2011 Paragon Communications Awards. Ever hear of them? Well, chances are if you’re reading this blog, you’re interested in the world of marketing so the name may sound familiar. If not, well, StumbleUpon must have incorrectly guided you here. Either way, this is worth a read.

The Paragon Awards recognize outstanding work in public relations campaigns. Similar to the Oscars, these are the type of campaigns that make you laugh, make you cry, or in the marketing world, make you buy in.

Laughlin Constable is thrilled to have brought home not one, not two but three of these awards last night.

An award of merit was given for work on the Wisconsin Department of Tourism iPhone app launch. An advanced look at the app by the Milwaukee Journal Sentinel and well-planned distribution of a news release to select media helped make the release of the app a great success. Coverage in the Milwaukee Journal Sentinel and The Associated Press resulted in hits in ABCNews.com, The New York Times, Chicago Tribune, Atlanta Journal-Constitution, Times-Picayune and many more. The immediate result was more than 80 million impressions, $3 million in publicity and more than 2,000 downloads.

LC also snagged an award of merit for the 2010 Department of Tourism’s press kit. The team used sound media relations, creative ideas and strategic planning to develop a kit that generated significant awareness of all the unique events, activities and attractions in Wisconsin and ultimately, caught the attention of the media. Not to mention, it looked pretty cool (our designers rock). The team met with more than 25 different media outlets in New York, Chicago, Minneapolis and Milwaukee and also mailed or dropped off press kits to 30 more outlets. Many of the reporters complimented the team for having designed such a useful and easy-to-navigate press kit and supplementary USB flash drive.

And finally, there was an award of merit for the social media successes for the Department of Tourism.  When the Facebook page, Twitter account and blog were initially launched, consumers flocked to the pages within minutes (okay, not minutes, but quickly). The 2010 summer campaign character Miles Feldspar was introduced on these platforms, and unique content, trivia questions, and giveaways followed. From its launch, the Facebook page has grown to over 24,400 fans, with the Twitter account at just over 2,000 followers. The blog has received over 64,181 views since its launch and is consistently a top 10 content section on TravelWisconsin.com.

All and all, it was a great night. While these are public relations awards, the effort on all three of these campaigns was agency-wide. Our hard work and dedication to our clients really paid off.  So now, after a night of celebrating, where’s the afternoon coffee?

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Renee Haber

The Answer is YES. What’s the question?

Can you successfully launch a new super premium vodka brand with virtually no paid advertising? If you’re Laughlin Constable, the answer is YES.

The YES Vodka launch is an example of how connecting with an individual, often just by engaging them with a simple question, can fill the gap when mass media vehicles are monetarily out of reach.  Laughlin Constable partnered with start-up spirits company Pure Spirits Worldwide to launch YES Vodka in 2010. Lacking the huge budgets of our key super-premium competitors (Grey Goose, Belvidere, Ketel One and Effen), we built a marketing program around sampling YES Vodka through events at bars, restaurants and liquor stores, and driving those who’ve participated in these tastings to Facebook and Twitter. With a name like YES, our one-on-one approach resembled a pick-up line: “The answer is YES. What’s the question?” and vodka drinkers responded in droves with answers that were shared on our social channels.

In October 2010, YES Vodka had just a few hundred Facebook “likes.”  Within six months, we had acquired over 16,000 “likes” with a regionally distributed product. Today (May 5), we have nearly 18,000 fans, more than the internationally distributed Effen, Van Gogh Blue and Ketel One.

Does a “like” have value? Well, the answer is yes, because “liking” or “following” is really an interactive relationship with the brand, both online and on-premise, that actively supports trial and engagement.

  1. We keep our Facebook fans engaged – and growing – by actively entertaining them. We run multiple posts each day from informative to provocative to flat-out funny. We celebrate our fans’ participation with the brand. We surprise them with timely content, like our “Salute To The Oscars” posters and provocative videos. We also offer contests and keep fans informed of local events.
  2. We delight fans and retailers alike with exciting packaging around holidays that aren’t typically associated with spirits gift packs, such as Valentine’s Day. Witness our all-red Say YES gift pack complete with four special edition Y-E-S shot glasses.
  3. We actively communicate with the gatekeepers to our success, the Distributors and Bartenders. We keep them informed about our leading-edge consumer marketing program which will continue to drive more and more demand for the product. We actively engage bartenders through our social channels as well.

Despite an extremely modest marketing budget, we have created YES Vodka materials for all the most critical consumer and distributor one-on-one touchpoints:

So if the questions are “Can brand development be fast-tracked?” or “Is social media a legitimate a marketing tool?” or “Can you effectively launch a brand with a start-ups budget?” the answers are all – you guessed it – YES.

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Crystal Kostrivas

A World Without Facebook [INFOGRAPHIC]

Not that we ever want to imagine it, but take a look at a world without Facebook in this infographic from SingleGrain.

Favorite Stats:

  • The average user creates 90 pieces of content PER MONTH
  • The average user spends 23 minutes ON EACH VISIT to Facebook

One question we ask in assessing a brand (and its relative strength): Would anyone miss it if it closed its doors today?

In the case of Facebook, the answer might be most people. That’s quite a feat in how short a time it’s been around.

Tweet me @ckostrivas

A World Without Facebook
[Via: Single Grain Search & Social Blog]

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Crystal Kostrivas

Twitter Follower Clean-up. Social Media Needs Spring-Cleaning Love Too

In order to keep Twitter as useful as possible, it’s necessary to get rid of Twitter spam and clean up your followers. While spring-cleaning is already on our minds, what better time? There are an overwhelming number of Twitter follower clean-up tools to choose from, so I tried out a few and gave a quick recap on each below.

Free Twitter Follower Clean-up Tools

  1. TwitCleaner – The report is sent out via direct message a few minutes after connecting TwitCleaner to your Twitter account. The first line of the report I received read “256 of the 658 Tweeps you’re following are potentially garbage.” The report proceeded to break down users by Potentially Dodgy Behavior, No Activity in Over a Month, Not Much Interaction, All Talk All The Time and Little Original Content. Within each category are subcategories that break down users even further.
  2. Friend or Follow – Simply type in your Twitter username and click “submit” and you’ll be taken to the report. The dashboard shows following, fans and friends. Within each category, you’re able to sort by username, name, location, followers, following, last tweet, and account age.  It even allows you to export the results in CSV, and is my favorite dashboard from an interface standpoint.
  3. Tweepi – After connecting the application to your Twitter account, you’re given the option to flush, reciprocate and clean up. You are then taken to a dashboard where you have the ability to unfollow, safelist, add to list, view additional information or respond to the particular user. You’re shown the number of followers and tweets, the user’s Klout score, and time of their last tweet. I felt as though this was the most comprehensive free Twitter cleaner tool.

Looking for additional free Twitter cleaner tools? Check out TwitBlock, The Grim Tweeper, Tweeter Karma and Just Unfollow.

Paid Twitter Follower Clean-up Tools

  1. Refollow – After allowing access, you’ll be taken to a dashboard with countless sorting capabilities such as previously followed, never followed, and with or without picture. You can even run keyword searches. You’re provided with a free trial, and then required to upgrade to a paid account which runs anywhere from $5/month to $100+/month depending on your needs.
  2. UnTweeps – This Twitter cleaner provides the ability to generate a list of Tweeps you’re following who have not updated their status in a particular number of days. You can create a white list in order to add the Twitter users you’d like to keep regardless. If you use UnTweeps more than three times per month you’ll need to purchase an account, which is about $5/month.

If you don’t already, I’d also recommend taking advantage of Twitter Lists. It helps organize the tweets from users you’re following. You’re able to create both public and private lists, or just follow lists that others have already set up. Listorious is a great place to start if you want to search existing lists.

Do you know of any Twitter cleaners that weren’t mentioned above? I’d love to hear from you. Tweet me @ckostrivas

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Casey Flanagan

Time-shifted TV May Have Met It’s Match – How Bad Can Be Good and The Future of Broadcasting

I didn’t see one second of The Oscars. But I hear they were bad. A waste of time! Boring! A travesty! And I heard it all live, via Twitter.

Experiencing a major live event without watching it is an interesting experience. Because for all of the jokes and complaints about the show I saw come across my TweetDeck, I thought people seemed to really be enjoying themselves… in no small part because they got to crack jokes and complain mercilessly.

As viewing habits change, there has been much prognostication about the future of television. One thing that’s clear, we’re becoming media multi-taskers – 42% of Americans report “being online while watching TV.

But as a culture, we still need to process culture. And time-shifted TV may have met it’s match – social media. Brandchannel reports that the 83rd Academy Awards garnered over 1.2 million tweets (some of those tweets, it’s worth noting, from its host). The Super Bowl generated an estimated 4.5 million.

So while the social viewer’s experience is influenced directly by the program they are watching, it’s not limited to the program. It includes the “broadcasts” of everyone else they follow who is also watching that show. So, it could be argued the social viewer’s Oscar experience at the very least wasn’t worse because of the quality of the show. If for nothing else than the Celine Dion jokes, it may have even been better.

Big events will continue to bring us together. For the most part, we’ll want to be fans. But it’s worth thinking about, can there be a model of success that allows us all to play the other roles we love – the roles of amateur comedian and professional critic? Taking that one step further, can bad be good… for the bottom line?

Interested in more stuff I find interesting? Follow me @casey_flanagan on Twitter.

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Matthew Waller

PR 2.0: Working with the media

I recently attended a luncheon held by the Southeastern Wisconsin Chapter of PRSA. The event featured a panel discussion with Mark Kass, editor of The Business Journal Serving Greater Milwaukee, Jim Nelson, Politifact editor and deputy business editor for the Milwaukee Journal Sentinel and Steve Jagler, executive editor of BizTimes Milwaukee.

The well-respected trio participated in a great discussion on what lies ahead in 2011, how their respective publications are adjusting in an ever-changing media landscape and how PR professionals can more efficiently work with them.

This post will touch on a few highlights and how PR professionals can stay on the media’s radar.

My guess is the points below will ring true with a lot of you or serve as a reminder on how to conduct media relations 2.0, but it never hurts to have a quick refresher. They don’t cover the entire discussion but cover segments I found particularly interesting. Without further ado:

Embrace online exposure – The hard copies aren’t dead (publishers are nodding vigorously in agreement). But PR folks need to continue to counsel clients that online exposure is just as good as print coverage, if not better. Jim Nelson said the Milwaukee Journal Sentinel gets as many as 2 million hits a day. That’s a big audience. Compare that to the print circulation of 183,636 during the week and 331,171 on Sundays. Between online stories, blogs, e-newsletters and live updates, there are plenty of opportunities to garner publicity.

Think like a reporter, better yet a TV reporter – Think visually and for ways your story can have legs itself. How can you make this story more appealing, even if it isn’t for a TV station? Utilize those Flip cams and iPhones, and edit footage back at the office. Offer the footage to compliment your pitch or news release. Steve Jagler said it a number of times, “We’re a multimedia company now.”

Have a spokesperson ready 24/7 – News moves fast these days. Really fast. The news media world is a competitive business and PR professionals need to be able to act quickly. Have a spokesperson always ready to speak on breaking news. Work with the media. Mark Kass said, “Our story will run whether you comment or not. You have to decide whether you have your say.”

Look for unconventional opportunitiesThe Business Journal of Greater Milwaukee’sForty Under 40” annually honors 40 up-and-comers in the community under 40. It’s a great way to see who the new leaders are in the area. Mark Kass mentioned that they receive close to 300 nominations for the program. Tough odds, to be sure. However, he said they don’t just toss the 260 or so nominees that don’t make the list (yes, I can do basic math). He hands them out to his staff and has them hold onto them for potential profile pieces or to use as experts/sources down the road. Unconventional opportunity but a good one.

Engage social media – All three editors couldn’t stress it enough. It’s happening and it’s here to stay. Get clients involved or be left behind.

So those are just a few of the nuggets I found interesting. Please share ideas and input below.

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